Terms & Conditions
1. Products & Availability
- Product images are for illustration purposes only; actual products may vary slightly in appearance.
- Availability of products is subject to stock on hand. We reserve the right to limit quantities or cancel orders if stock is unavailable.
2. Orders
- Orders are confirmed only after successful payment.
- We reserve the right to reject or cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
- Once an order is confirmed, changes or cancellations may not be possible, especially for fresh or perishable items.
3. Pricing & Payment
- All prices are listed in Singapore Dollars (SGD) unless stated otherwise.
- Prices are subject to change without prior notice.
- Full payment must be made at checkout using the available payment methods on our website.
4. Delivery & Collection
- Delivery times provided are estimates and may be affected by traffic, weather, or unforeseen circumstances.
- Customers are responsible for ensuring someone is available to receive the order at the delivery address.
- FAZZ Urban Farm is not responsible for spoilage or loss if delivery fails due to incorrect address details or no recipient available.
- Self-collection (if offered) must be done within the stated collection window.
5. Perishable Goods & Storage
- Our products are perishable and should be stored according to the instructions provided.
- FAZZ Urban Farm is not responsible for quality issues arising from improper storage or handling after delivery or collection.
6. Refunds & Returns
- Due to the nature of fresh food products, all sales are final.
- Refunds or replacements will only be considered if:
- The wrong item was delivered
- Any issues must be reported within 24 hours of delivery with clear photos and order details.
7. Food Safety & Allergens
- While we take food safety seriously, our products may be processed in environments that handle common allergens.
- Customers are responsible for checking ingredient information and suitability before consumption.
8. Intellectual Property
- All content on this website, including images, logos, text, and branding, belongs to FAZZ Urban Farm and may not be used without permission.
9. Limitation of Liability
- FAZZ Urban Farm shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability, if any, is limited to the value of the product purchased.
10. Changes to Terms
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Continued use of our website or services constitutes acceptance of the updated terms.
11. Governing Law
- These Terms & Conditions are governed by the laws of Singapore.